As with any online program, there are situations that may occur that may be application related or user system related. In an effort to address the more common situations that can occur, we provide the following Frequently Asked Questions for your reference. If your technical questions have not been addressed with the FAQs, please contact us at (973) 882-47oo x117 (EST) or email us at firstname.lastname@example.org.
If you have any editorial questions or concerns, please feel free to contact Steve Curry, CE Coordinator at Dentistry Today, by calling (973) 882-4700 x119 (EST) or via email at email@example.com.
Question: What is your mailing address?
Answer: General CE article inquiries and mailing address for traditional program examination answer sheets: Dentistry Today, 100 Passaic Ave, Suite 220, Fairfield, NJ 07004.
Question: How do I view online course materials?
Answer: To view program materials online you may either select the “TEXT” format or the Adobe “PDF” format. The TEXT link will display the materials in standard HTML format. The HTML (TEXT) formatted programs require NO additional third party software to view. If you are viewing this page you will be able to view these materials. The PDF format requires that you have the Adobe Acrobat Reader plug-in software loaded in your system. Adobe Acrobat Reader is a
FREE download from Adobe Software.
Question: How do I complete an online exam?
Answer: You must first select the course(s) you wish to complete from the “Online Courses” listing. Upon selecting your course(s), they will be added to your “Selection Cart” you must then complete the online purchase routine. Once purchased, the courses will immediately be added to your “User History” page where a “Take Examination” link will be provided directly across from each course title purchased. Courses may be completed immediately or you may return in the future and return to your “User History” page and select the “Take Exam” link.
Question: If I competed an online program how do I view or print my “Letter of Completion”?
Answer: Online programs are graded immediately and upon receiving a passing grade (70% or higher) you are provided with an online “Letter of Completion” which may be viewed and/or printed by selecting the “View Certificate” link located across from the course title that has been successfully completed.
Question: Can I view my online course results?
Answer: Yes, each completed examination returns an immediate grade report detailing correct and incorrect answers. A “View Report” link is provided from within the “User History” section for each completed course activity.
Question: What happens if I fail an online exam?
Answer: The take examination link you selected to complete the initial exam will have changed to “Purchase Exam”, Select the link and resubmit the course from the Selection Cart (you will not be charged). Return to the “User History” page, the program will be added again and a new exam link will be provided. Select the “Take Examination” link to complete the exam again.
Question: How do I check the status of my traditional course(s)?
Answer: If it has been more than three to four weeks since you mailed your course, contact CE support services between 9:00 am EST – 5:00 pm EST Monday through Friday: 973-882-4700.
Question: If I have completed courses traditionally can I access those course records from my online “User History” account?
Answer: Yes, you will need to call customer services at973-882-4700 or email us at firstname.lastname@example.org to receive your account login information which was assigned to your traditional user account.
Question: I have registered online but do not see my complete user record in the “User History” section from courses completed traditionally, can I access them?
Answer: Yes, you will need to call customer services at973-882 4700 or email us at email@example.com to request that your new online account be merged with your previous user record account.
Question: How do I know if my state will accept these CE credits?
Answer: Please contact your state board directly for their specific rules and regulations. Most states approve supervised self-study courses that are ADA CERP.